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I WANT TO CHANGE MY ORDER
We’re able to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
Changing the item or size
Adding items to your order
There is a 15-minute window where you can email email@example.com, and tell us your order numbers and what needs changing.
After 15-minutes, it is too late to change/cancel the order and you’ll need to follow our returns process.
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.
YOU'VE SENT ME THE WRONG ITEM
In the unlikely event you have received the wrong item, please contact firstname.lastname@example.org immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
Your order number
The name of the item you did not receive
The name of the item you received in it's place
A clear photograph of the item you have received, including logo
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
ALL CLAIMS FOR ORDERS ARRIVING WITHOUT THE CORRECT/MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.